Can I call the driver directly?

If your parcel is being delivered by one of our neighbourhood couriers, you will be able to call or text your courier prior to your delivery. Enter your parcel number on our tracking page to see if this option is available to you. 

If you have missed your delivery and have received a green calling card then the courier's mobile number will be written on the card for you to call or text to rearrange your delivery. Their number will also be available on our tracking page.

If you haven't been able to find what you have been looking for, get in touch with our Customer Service team via a channel that suits you