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Terms and conditions

At Yodel, we are dedicated to safeguarding your privacy when visiting our websites or communicating electronically with us

This policy explains the Terms and Conditions for use of the Yodel website.

Yodel is a trading name of Yodel Delivery Network Limited.

In these Terms and Conditions "we, our, us, Yodel" refers to "Yodel Delivery Network Ltd".

Acceptance of terms

By accessing www.yodel.co.uk ("the Website") or Yodel's official APP, you agree to be bound by the terms and conditions set out herein and you accept our privacy policy.

If you object to any of these Terms and Conditions you should not use any of the products or services on the Website or APP and leave/uninstall immediately.

You agree that you shall not use the Website/APP for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website/APP in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website/APP. You also agree not to do anything, which may compromise the security of the Website/APP or attempt to gain access to secured areas or sensitive information. Misuse of this Website/APP may incur civil and/or criminal liability.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from your breach of these Terms and Conditions.

Modification

Yodel reserves the right to change any part of this agreement without notice and your use of the Website/APP will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions on this website/APP.

Yodel has complete discretion to modify or remove any part of this Website/APP without warning or liability arising from such action.

Limitation of liability

Yodel will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, goodwill or data in relation to your use of the Website/APP.

Nothing within these Terms and Conditions will operate to exclude any liability for death or personal injury arising as result of the negligence of Yodel, its employees or agents.

Intellectual property

All intellectual property of Yodel including but not limited to copyright, trademarks, trade names and logos and any other intellectual property rights derived from the aesthetics or functionality of the Website/APP remain at all times the property of Yodel. You are permitted only to use material on this Website/APP as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website/APP is made available for your personal non-commercial use.

By using the Website/APP you agree to respect the intellectual property rights of Yodel and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website/APP. Any unauthorised use of material on this Website/APP is strictly prohibited.

Disclaimer

The information contained with the Website/APP is provided on an "as is" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website/APP. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website/APP.

We do not guarantee uninterrupted availability of the www.yodel.co.uk Website/APP and cannot provide any representation that using the Website/APP will be error free.

Third parties

The Website/APP may contain hyperlinks to websites operated by other parties for you to access at your sole discretion. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Governing law and jurisdiction

These Terms and Conditions will be governed by the laws of England and any user of the Website/APP hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

Assignment

We may assign or transfer any of our rights or sub contract any of our obligations under these Terms and Conditions to any third party.

Statement of Quality, Environment, Health and Safety Policy

Our policy document details our commitment to Quality, Environment, Health and Safety.

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Registered number: Registered address: VAT number:
05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714
Registered number:
05200072 - Registered in England & Wales
Registered address:
Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB
VAT number:
413903714
© 2025 Yodel Delivery Network Limited