We’re doing some essential maintenance to keep things running smoothly. You can still collect your parcels using your QR or collection code - please note, your collection confirmation may be slightly delayed. Please bear with us while we improve things. We'll be back up and running in no time so keep checking here.

✕
InPost icon

Get the InPost app! Manage all your home delivery parcels, account settings, preferences & enjoy an even better experience

Chevron icon

How to exchange a parcel?

Your sender will provide all of the information you will need to arrange a parcel exchange with us. The label you will need to attach to your exchange will be provided to you by our driver when the exchange is made.

Related questions

How long will my exchange take?

Can I track my exchange?

Is there a cost to exchange a parcel?